Shipping Info

Shipping Fees

20+ lbs. FREE SHIPPING - FedEx Ground
10 - 19 lbs. $15 Shipping - FedEx Ground
1 - 9 lbs. Not Available
  • Feel free to mix and match your order to reach 10 pounds (Ex: 5 lbs. Chicken + 5 lbs. Turkey)

  • Orders received by 11:59PM CT will ship the next day provided they can arrive by Saturday

  • Orders that cannot arrive uninterrupted by Saturday will be delayed to the following week

  • To ensure same week delivery, please place your order before Monday

  • Holidays and Weather may disrupt shipping, please plan accordingly

Estimated Transit Time

Shipping times are estimated. Shipping delays may occur during Holidays or due to weather conditions.

Shipping FAQs

How is the food shipped to me?

Your raw pet food will be shipped frozen in a eco cooler with dry ice through FedEx. We pack enough dry ice (depending on the days of transit) to make sure that the food arrives to you frozen. For more information on how to recycle/compost the eco cooler, click here.

Do I need to be home to receive my shipment?

No. No signature is required for your shipment. Your raw pet food will remain frozen until you get home on your delivery day. 

Why have I not received a tracking number for my order?

Orders are normally processed and shipped the next day. A tracking number will be provided at the end of the day your order is shipped. 

Shipments that will not arrive the same week will be shipped the following Monday to avoid being stuck in transit over the weekend.

If it has been a few days and you have not received a tracking number, it is most likely because your shipment is scheduled to be shipped on the following Monday. Feel free to contact us if you have any questions regarding your shipment.

What do I do if my order arrives thawed?

It is very unlikely that your raw pet food will arrive to you thawed. In the unlikely event that it does, mostly due to shipping delays during holidays and bad weather, the food is safe to refreeze, as long as it is still cold to the touch (like refrigerated). If the food has become warm, please contact us for a refund or replacement, and discard the food.

If the food was thawed because you did not get to it on your delivery day, we may not be able to refund or replace your order. To ensure a hassle free refund or replacement, please contact us immediately (same day) if your shipment arrived in an unsatisfactory condition.