Satisfaction Guarantee

If you are not satisfied with our product for any reason, please contact us directly via the Contact Us page and we will be happy to discuss how to help resolve the issue. If for any reason we are unable to resolve the issue, we will be happy to refund your order.

Transitioning Concerns

We understand that change can be difficult for some cats and dogs. Should you need it, we have extensive experience in transitioning. To help us help you, please review the feeding guides (Cats and Dogs), complete the Feeding Log before, and then contact us directly.

Order Changes

Once an order has been placed, it is automatically sent to our fulfillment partner and is out of our direct control.

Changes before order processing begins are subject to a $15 change order fee.

Once an order begins processing, no changes are allowed.

Given the perishable nature of our product, we cannot offer refunds/exchanges/returns for incorrect orders once processing has begun (picking or shipping errors will be taken care of at our expense).

Delivery Concerns

Please contact us within 24-48 hours if there are any issues with your delivery. To ensure reliable deliveries for your furfam, we ask that you ship your orders directly to a secure location.