My order arrived thawed!!!

In the unlikely case that your Furfam's food arrives thawed and warm to touch please contact us immediately at [email protected] or 1-800-475-8313 and reference your order number.

If the food is still refrigerator temperature it is safe to refreeze.

Limitation: If the food was thawed because you were unable to receive it on your pickup day, we may not be able to refund or replace your order.