Posted by Balanced Blends Inc. on
Congratulations! You’ve placed your order and it’s on its way. So, what can you expect upon its arrival?
NOTE: Shipping times
Before we get into the unboxing, make sure you understand the shipping lead times. Because this is a food product, and we ship it with enough dry ice for that shipping day, we do not ship over weekends or 'shipping holidays'. The last thing we want is to have your order sit on a truck thawing over the weekend. Consequently, to ensure the highest product quality and furfam healthiness, orders placed near the weekend may not ship until Monday. Full details can be found here. Be sure to plan ahead!
Well, you can read this article, or you can watch the video version here:
Upon placing an order, you will receive an order confirmation email informing you that the order is on its way. You will continue to receive updates via email (and text message if you selected that option) regarding its delivery.
To manage your delivery, please read the article on Delivery Options.
Step 1 – Instructions & Paperwork
The first thing you will see inside the box is the ‘dry ice warning’. We ship with dry ice so that it arrives frozen and ready for the transfer to your freezer.
CAUTION: DRY ICE IS SERIOUSLY COLD. It’s so cold that it could burn your skin if you touch it, so don’t do that.
Image 1: dry ice warning
Please do ensure you read this warning. There’s some good advice on there, like the fact that putting the dry ice on your kitchen counter may cause it to crack. Yeah, it’s that cold. That said, when handled appropriately, dry ice can also be quite fun. Take a look at this fun website shared by school teacher and Balanced Blends co-founder, Christina Delzenero.
Before you throw out the dry-ice warning (which you definitely just read, right?), turn it over and you will find a copy of your Invoice on the back.
Image 2: Packing slip
Step 2 – The Dry Ice
Under the outer layer of cotton insulation and you’ll find a layer of paper. The dry ice is under this paper, which is keeping it separate from the food and outer insulation.
Image 3: Inside the outer cotton insulation, first layer of paper
Under this top layer of paper is the dry ice bag.
NOTE: Disposing of dry ice
Please dispose of the dry ice appropriately:
- To dispose of dry ice, place it in a well-ventilated area at room temperature.
- Never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can.
- Never dispose of dry ice in a sink, toilet or other fixture; the temperature difference can destroy the plumbing.
- Do not leave dry ice unattended in open areas. Especially if pets or children have access to that area.
- Never store dry ice in a tightly sealed container, such as a plastic or glass bottle, or any container with a screw-top lid that will not vent.
Image 4: Dry Ice Bags under the top layer of paper.
Under the dry ice is another layer of paper:
Image 5: Bottom layer of paper – under dry ice bag
Step 3 – The Pet Food
Under that second layer of paper is the pet food! In each of these 5lb boxes you will find ten 8oz chubs, which should still be frozen. If they are not, please contact us immediately via firstname.lastname@example.org
Put these boxes directly into your freezer now!
Image 6: The Pet Food
Balanced Blends cares as much about the environment as it does pets. For information on our packaging, visit the Sustainability page on the Balanced Blends website.
Should you have any questions or find anything that doesn’t meet your expectations, please contact us via https://balancedblends.com/pages/contact-us or email@example.com . Quality service and the health of your furfam are our priority.